Bug/Incident Reporting

Before you submit a bug report 🐛, try to reproduce the issue more than once and trace the issue backwards from:

If you can confirm the bug can be reproduced, or you are sure an issue exists but cannot reproduce it, prepare and send a report.

Report

Send an email with the following information and format:

Field	Value	Notes
to:	[email protected]
cc:
subject:	Organisation Name/Customer Number - Bug Report
body:	Product: App (iOS and/or Android, phone/tablet), Bridge, Documentation, My Pages etc...	Choose one or multiple.
	Type: Bug	Can be: Bug or Incident.
	Issue Description: Describe the issue in detail. Date of issue discovery, what is broken, version and/or user affected etc...
	Reproduction Steps: 1. 2. 3. ...	If you cannot consistently reproduce the error, write "Cannot reproduce" in step 1.
	Bridge Test Failure: Name of Test	If the issue is not able to be to found in Bridge, skip.
	Full HTTP Request Example: POST /event HTTP/1.2 Host: staging.domain/v1 apikey: YOURAPIKEY cache-control: no-cache	Use this option if a Bridge test does not correlate to the error and it is found in Bright Kit or Bright API. Easiest place to copy a full request is from the show raw log view in the console from Postman.
	Full HTTP Response Example: HTTP/1.1 200 OK Content-type: application/json { "status": "", "data": { "success": "", "sentTo": "" } }	Use this option if a Bridge test does not correlate to the error and it is found in Bright Kit or Bright API. Easiest place to copy a full request is from the show raw log view in the console from Postman.
attachments:	Screenshots from the browser or mobile device affected.	Send only the screenshot(s) that relates to the issue.